Teledec focuses on aligning learning objectives, knowledge management and the transformation of organizational norms and values with senior management’s goals and objectives. Our process identifies the organization’s unique culture with it’s attitudes, beliefs and collective behaviors, as well as management’s deeply-seated norms, values and behaviors expressed within a rapidly changing and complex business environment.
In tandem we study how the organization identifies problems, plans action, negotiates change and evaluates progress. We firmly belief that organizational structures and processes influence worker behavior and motivation. By developing strategies and implementing organizational learning plans based on our process, outcomes will better support and align with management’s expressed goals and objectives.
Change Management Training
In today’s complex global business environment – when CHANGE is the only CONSTANT – it is no longer enough to merely respond to change, rather successful organizations drive change to reach a new level of excellence. The key to building an agile business environment and promoting human capital resiliency requires mastering this disciplined practice.
Leadership Development Training
Leadership has been an important topic in management and business over the last several years. The rapid changes in business, technology, and political and social factors has required the development of effective leadership skills. Often the focus of leadership training and development is concentrated on the executive team. Although it is vitally important that the C-suite have strong and engaging leaders, the reality is that 70-80 percent of the workforce reports to front line managers, not directly to an senior executive.
Knowledge Management Training
Teledec’s Knowledge Management (KM) training and initiatives focus on building new skills and knowledge, improving staff performance, and delivering measurable organizational benefits.
Talent development is a multifaceted process, and training is one of the primary methods to build new skills and knowledge for employees, but training doesn’t do it all.
Customer Service Training
Employees who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps organizations retain customers and improve profits. The truth is, it costs less to retain loyal customers than to acquire new ones, and satisfied customers are more receptive to additional sales messages and are more likely to refer others to that business.